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Company Overview
Mantle Packaging Machinery, a multi-award-winning family-owned business established in 1997, specializes in manufacturing entry-level food packaging machinery. Their products are widely used across supermarkets, bakeries, butchers, and farm shops. Additionally, M.P.M supplies complementary food packaging consumables such as ready meal trays and pizza discs, creating an all-in-one solution for their customers. The company is proudly "Made in Britain" accredited, maintaining a strong reputation for quality and service in the food packaging industry.
Challenge
As Mantle Packaging Machinery (M.P.M) expanded its operations and launched an online store during the early stage of the COVID pandemic in 2019, the company sought a more efficient way to handle payments. Previously relying on Worldpay for online card payments, M.P.M faced increasing frustration when Worldpay changed its billing structure, forcing them to reconcile each individual invoice manually. This shift not only complicated accounting but significantly increased the workload on M.P.M’s finance team, creating inefficiencies in their operations.
Adding to this, Worldpay's limited functionality — such as a lack of Pay by Bank and other payment options which customers increasingly preferred — and failed integration with M.P.M’s accounting system, Xero, further exacerbated the problem. M.P.M’s Managing Director Laura Sieczkowski began exploring alternatives that would streamline their reconciliation process and offer broader payment options for their customers.
"The lengths that the Rvvup team go to make sure everything is working—whether it's the dashboard, the payment links, or the integration with Xero—has been brilliant. They've been really keen to resolve even the smallest of issues."
Solution
Mantle Packaging turned to Rvvup, who it was immediately obvious offered a much-needed alternative that aligned perfectly with M.P.M’s objectives — integrating with Xero, offering Pay by Bank and other payment options, and simplifying payment processing with fully customisable and branded payment links.
The implementation of Rvvup was seamless, taking only minutes to replace Worldpay as their payment provider on the company’s online store. Laura appreciated Rvvup's tailored onboarding process, especially the clear and direct communication during setup. In particular, Rvvup’s team worked closely with M.P.M to develop and refine a Xero integration, ensuring that payments and disbursements were automatically matched and reconciled — dramatically reducing the manual effort involved in their accounting processes.
"The switch from Worldpay to Rvvup was done in minutes. I can’t fault it—really easy."
Results
The switch to Rvvup had an immediate positive impact on Mantle Packaging Machinery’s business operations:
Enhanced Efficiency:The automated reconciliation with Xero now allows M.P.M’s finance team to manage payments in seconds rather than the several minutes it took per transaction with Worldpay. The integration also ensures all payments, fees, and disbursements are automatically mapped to the correct accounts, saving valuable time and reducing scope for human error.
"Efficiency within the office is much better. Instead of me having to find the right invoice, Rvvup and Xero match them up automatically. What used to be a whole drama of manual input has been completely automated; what used to take 10 minutes now takes 10 seconds. You can't get more efficient than that, really."
Improved Payment Experience:M.P.M now offers a wider variety of payment options to its customers, including Pay by Bank, Apple Pay, and PayPal, with customisable payment links that have been branded to match their business. This has not only improved the professionalism of their payment process but also enhanced trust and ease of use for their customers.
"With Rvvup, we’ve been able to personalise our payment links, and that adds professionalism to our business. It’s efficient, it looks good, and it builds trust with customers."
Future-Proofing:With M.P.M’s expanding global footprint, Rvvup’s roadmap, including support for international card payments, aligns perfectly with M.P.M’s goals. This capability will allow M.P.M to cater to their growing international customer base while maintaining streamlined, efficient payment processes. Laura is also looking at a number of features offered by Rvvup that she believes would benefit M.P.M and its customers, such as adding Payment Links to invoices, ensuring customers can pay at a time, and in a manner most convenient to them.
Exceptional Support:M.P.M highlighted the exceptional customer service provided by Rvvup, praising the ongoing support from the Rvvup team, particularly during the Xero integration process. Unlike their previous experiences with other providers, M.P.M found Rvvup’s team to be responsive, dedicated, and solution-focused — consistently going above and beyond to meet their needs.
"I can't recommend it any more highly in terms of the support we get. The technical support is perfect—it's quick, it's efficient, and it always answers my questions. I never feel like I'm dealing with a robot."
Summary
Mantle Packaging Machinery’s switch to Rvvup has significantly improved operational efficiency, simplified financial processes, helped the bottom line and enhanced the overall payment experience for their customers. The company now benefits from streamlined reconciliation, reduced fees, and an expanded range of payment options, making them well-prepared for continued growth in both domestic and international markets.
