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UK Fire Door Training

CASE STUDY · UK FIRE DOOR TRAINING
| CARDS | PAY BY BANK | APPLE PAY | PAYPAL | PAYMENT LINKS

Every merchant wants a comprehensive payment solution that simplifies the tech stack and reduces the complexity of reconciliation. Rvvup’s platform is designed to cater to the diverse needs of modern businesses, ensuring a seamless payment experience. One business that has reduced transaction fees by 80%, streamlined manual reconciliation, and enjoys instant settlements, is UK Fire Door Training, led by Jonny Millard.

 

Background
UK Fire Door Training was founded in 2021, emerging to revolutionise the fire door training industry. Founder and Managing Director Jonny Millard recognised the stagnation in the industry, characterised by overpriced courses and subpar delivery methods. Determined to bring about change, Jonny built a team which consists of qualified teachers, carpenters and fire door inspectors who have been working in the education and fire door industry for a combined total of 50 years. In an industry held back by outdated and cumbersome processes right through the buying process, his innovative approach quickly propelled UK Fire Door Training to the forefront of the industry, achieving market leader status within a year.
 
Despite this rapid growth, Jonny faced significant challenges, particularly in managing the company's payment processes. The complexity of handling multiple payment gateways, enduring high transaction fees, and time-consuming reconciliation processes threatened to slow down the company’s momentum. It became clear that UK Fire Door Training needed a much more efficient, cost-effective payment solution to support their expanding operations.
 
Choosing Rvvup
Initially, UK Fire Door Training utilised WooCommerce and Stripe for their payment processing needs. However, Jonny always sought incremental improvements and six months into their journey, UK Fire Door Training began a conversation with Rvvup. The prospect of offering Pay by Bank with its vastly reduced transaction fees and same day settlement, coupled with the promise of superior customer support - with direct access to a dedicated account manager - drew Jonny to Rvvup.
 
Jonny appreciated the simplicity and efficiency that Rvvup delivered, especially compared to his previous experiences with legacy payment providers. The potential to save on fees and provide a more streamlined payment process for his customers was an opportunity too good to miss. Behind the scenes, the allure of a single platform to manage all payment solutions and unifying previously separate reconciliation processes was a decisive factor in Jonny's decision.

"If Rvvup is the difference between a merchant turning over £300,000 per year or £340,000 per year, then that is a 10% increase in profit. And this is where those marginal gains can start to have quite significant outcomes because that extra profit is another member of staff, it’s the ability to go to the finance team and say this is our extended run rate, and so on. Once you start extrapolating that out, it starts to have a really big impact on your long term outlook."

jonny_millard
Jonny Millard
UK Fire Door Training
Implementation
The move to Rvvup was remarkably smooth. Jonny found the integration process with his existing WooCommerce site intuitive and straightforward. The setup took literally ten minutes, and the Customer Support team at Rvvup was on standby, ready to assist if needed. This ease of implementation was a breath of fresh air for Jonny and his team compared to past experiences with legacy payment solution providers.

"Rvvup’s team would be reaching out to me proactively during the process; ‘Jonny can you get onto a call because we want to identify and fix any potential problems’, rather than our previous experience of me chasing the vendor to get on a call because I've got a problem and I need it fixed ASAP. I like that Rvvup’s attitude is ‘your problem is our problem - let's get it fixed ASAP!"

jonny_millard
Jonny Millard
UK Fire Door Training

In addition to the seamless setup, Jonny recalls how the personal attention and technical expertise of the Rvvup team made the integration process hassle-free, allowing UK Fire Door Training to continue its operations without disruption.

Benefits and Impact
One of the standout features of Rvvup for UK Fire Door Training has been the Pay by Bank checkout payment option. Just 12 months since offering this payment method to customers, approximately 10% of their monthly transactions are now processed through Pay by Bank. This feature has not only provided convenience for their tech-savvy customers but also contributed to significant cost savings for the business. With transaction fees for bank payments as low as 0.4%, UK Fire Door Training could redirect the profits no longer being eaten up by transaction fees into other critical areas of the business, such as marketing and product development.

"Within just a few months, ten percent per month of purchases are made via Pay by Bank now. It’s a growing proportion, and importantly for a lot of customers that might be the only reason they completed the purchase; because they didn't have a card with them for instance. In those cases not everyone comes back to the checkout; without Pay by Bank we could have lost that ten percent of revenue."

jonny_millard
Jonny Millard
UK Fire Door Training
Moreover, the personal and responsive customer support from Rvvup has been a game-changer. Unlike their previous experiences, where support felt impersonal and unhelpful, Rvvup's team, including developers and support personnel have been readily available to resolve any issues, ensuring uninterrupted service.
 
The consolidation of payment processes into a single, intuitive dashboard has streamlined operations. Jonny and his team no longer need to manually export CSV files from multiple payment gateways, allowing them to focus more on sales and customer satisfaction. The reduced administrative burden has freed up valuable time and resources, enabling the team to innovate and improve their product offering.
 
Additionally, with Pay by Bank, UK Fire Door Training receives the money instantly, instead of waiting several days or even weeks as with credit card transactions. This not only helps with cash flow, but with reconciliation, ensuring payments are easily matched by accounts, eliminating mistakes in financial reporting.
 
 
Future Plans
Looking ahead, UK Fire Door Training plans to expand significantly, launching 10 to 20 new websites across several brands over the next few years. Rvvup will be central to this growth, providing a unified payment solution across all stores. The recent addition of Payment Links - allows the business to send payment requests to their customers in the most convenient way via email, SMS, or WhatsApp - is just the beginning of leveraging Rvvup’s full capabilities.
 
Jonny is also considering the potential of integrating cryptocurrency payments in the future, anticipating a shift in market dynamics as younger generations with digital assets mature. This forward-thinking approach ensures that UK Fire Door Training remains at the cutting edge of the industry, ready to adapt to new payment technologies and customer preferences.
Summary
Jonny Millard’s journey with Rvvup highlights a common challenge faced by many growing businesses: the need for an efficient, reliable, and cost-effective payment solution. Before Rvvup, UK Fire Door Training grappled with separate fragmented payment systems, high transaction fees, and numerous time-consuming reconciliation processes. These issues not only strained their resources but also hindered their ability to scale rapidly and meet customer demand.
 
With Rvvup, Jonny found a solution that addressed all these pain points comprehensively. They streamlined the integration process, saved significant time and cost through Pay by Bank and Payment Links, and at last enjoyed exceptional customer support, all of which has transformed how UK Fire Door Training manages its payments. Now Jonny and his team can focus on what they do best: delivering high-quality fire door training to their clients.
 
For other merchants and ecommerce leaders facing similar challenges, Jonny’s story demonstrates that with the right payment solution, it’s possible to overcome operational hurdles, enhance customer experience, and achieve substantial growth. Explore how Rvvup can revolutionise your payment processes and support your business’s success.
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