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Making a Complaint

We’re committed to providing the best possible service, but we understand that sometimes things can go wrong. If you’re unhappy, here’s how you can raise a complaint and what you can expect from us.

1. How to Make a Complaint

You can submit a complaint through any of the following channels:

 

2. What Happens Next?

We’ll Acknowledge Your Complaint

Once we’ve received your complaint, we’ll send you an acknowledgment within 3 business days. This will confirm we’ve received your complaint and provide an outline of what will happen next.

We’ll Investigate

A dedicated member of our complaints team will review your case thoroughly. If we need more information to assist our investigation, we’ll reach out to you directly.

We’ll Respond

We aim to resolve complaints within 15 business days. Once our investigation is complete, we’ll provide a clear and detailed response explaining:

  • What we’ve found
  • Any actions we’ve taken to resolve the issue

 

3. If You’re Not Satisfied

If you’re unhappy with the outcome of your complaint, please let us know, and we’ll do our best to address your concerns further.

 

We value your feedback and are committed to resolving any issues fairly and efficiently.