Celtic Timber is a family run wood manufacturing business
that has been operating since 2007. The business creates and provisions the highest quality
timber products including Oak beams & shelves, Wine & Whisky barrels, Larch/Cedar
Fencing and more.
Before Rvvup
Prior
to working with Rvvup's Payment 3.0 platform, Celtic Timber were mainly taking payments
by card with relatively high transaction fees. Adding multiple payment methods to the
checkout was a challenge and having multiple integrations and dashboards increased
complication, time and resource spent on reconciling payments.
In addition, they had
no simple option to accept lower fee Pay by Bank payments via their WooCommerce store or
through payment links.
Fees were a notable cost that Celtic Timber wanted to reduce
and at the same time they wanted to increase the payment choice at checkout without
impacting checkout performance or increasing management and operational complication.
Challenges
Reducing transaction fee costs. Managing multiple payment methods across multiple accounts
and dashboards. Offering more choice to customers without reduced checkout performance,
multiple integration and a poor checkout experience. Taking bespoke value orders via payment
links on the phone, via digital channels or in-person wasn't ideal.
